FAQs‎ > ‎

Early Adopter FAQ's

I keep getting email bounce-back when I reply to messages?

You may have encountered this already but if not the message looks similar to this. This happens when you "Reply All" to a message.

Delivery to the following recipient failed permanently:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain gapps.portlandschools.org 

The error that the other server returned was:
550 cuda_nsu Relaying denied
This can be avoided by checking the CC field on any emails you hit Reply All to. When we are no longer forwarding email to Gmail this issue will go away.  
In the meantime please be assured that your email is going to the people it is intended for, just not that particular address in the error.​  
If we find a solution to prevent this, you will be updated.

Where are the email distribution lists for the schools?

We are working getting these added this week ending 5/27/16! 

You can also setup your own custom email groups. Click here for an article on how to do that.

The Gmail icon isn't showing up in my apps launcher on the Google Application Selector.

You can customize the App Selector on any of the Google Apps webpages like Drive, Gmail, Calendar. 

They can be re-organized by dragging and dropping them in any order you choose.
Here is a video on how to reorganize your Google Apps Selector